User Researcher

· Remote, (Spain, Portugal or UK)
Employment Type Full-Time
Minimum Experience Mid-level
Compensation 25K - 35K Euros (Depending on experience)

We are looking for someone with strong experience in User Research, who is passionate about using their critical thinking, pragmatism, and people skills, to help develop products that encourage positive change.

We have operations in Spain, Portugal and the UK, and at this moment in time everyone in the Vizzuality team is working from home. So you will be very welcome to join us if you live and are eligible to work in any of these 3 countries

The job is for a full-time contract and we are offering between 25K - 35K Euros.

1. Would you like to be part of Vizzuality’s story?

Are you motivated by the desire to help build a sustainable planet for all life on Earth? Are you looking for a new opportunity?

Vizzuality’s purpose is to reach a fair and sustainable planet by creating tools that radically empower people to make positive changes now.

We are a world-leading technology agency based in Madrid, Cambridge, and Porto. We design and develop data-driven tools and applications for international organisations who focus on Climate Change, Biodiversity and Inequality.

Solving such large and complex problems will bring you into contact with new technology and some of the world’s most interesting organisations and academics in machine learning, remote sensing, and planetary data. You’ll be working on projects like these:

2. Our Culture “This is how we do things here”

Our aim is to help the world become a better place, therefore we need to make sure we care about our people and give them the power to build great things. These are some of the things that define our culture:

We Trust: 

  • Our team structure relies on self-organisation. 
  • We want to work with colleagues who don't have to look ‘up’ for approval, nor look ‘down’ and give instructions. 
  • As soon as you step inside, we will provide you with the best tools and technology, and then we will trust you to do great things. 

We Care: 

  • For ourselves, our colleagues, the organisation. 
  • We know what we do is important and we have a strong sense of responsibility for the work we do. 

We Grow: 

  • As we are always embarking on new projects and challenges, a continuous learning mindset and a “Can Do” attitude is a must 
  • We are conscientious, we focus on learning and achieving our goals
  • We give power to people so they can make decisions, and plot their own paths with help from all around them

We have fun: 

  • We also know that you need to balance seriousness with fun. 
  • If you can make people smile you will be off to a great start!

3. Skills and experiences we are looking for in a candidate

(*) Even if you think you don't tick all the boxes below, we'd still love to hear from you. Nobody checks every box, and we are looking for someone excited to join the team and aligned with our purpose!

Regardless of your background (ie. Sociology, Anthropology / Ethnography, HCI Specialist, Service Design, etc.) if you have research experience, high levels of autonomy, and can lead an entire research process without support right after the onboarding period, we are looking for you :)

Must-have skills and experience:

  • User Research: You’re competent with a range of social science and user research methods. You can complete great research by collecting primary and secondary data through a number of qualitative and quantitative methods. 
  • Communication: You have well developed communication and active listening skills, which enable you to understand project needs (from client, users and stakeholders) and also define project goals and impact indicators. 
  • Influence: You can get your message across in a clear, concise and engaging way. Your excellent English language skills (written and spoken) allow you to lead discussions with the project team and clients about product strategy. 
  • Actionable Insights: You are very good at synthesizing raw data to then craft insights and priorities in a format that will be digestible and actionable for the rest of the team (and client). You use a range of communication methods to make sure user research is considered and useful throughout the whole development phase. 
  • Experience working with cross functional teams: Working and collaborating with other teams/profiles (i.e. Design, Data Science, Business Development, Engineer, etc) is part of your DNA.

Nice to have: Anything else to impress us? Over time, we’d like this role to take on more responsibilities. If you have some experience in any of the points below, or would like to learn more about any of them, we would love to hear more about it in your application. 

  • Passion: You are passionate about climate change, biodiversity and/or social inequality, and driven by our purpose when it comes to achieving a sustainable and fair future. Alternatively you have an appetite for themes such as data visualization, academic science or geospatial technology.
  • Facilitation: You enjoy coming up with creative activities for improving group dynamics, and show willingness and some experience when it comes to taking responsibility for leading strategy workshops or design sprints.
  • Advocacy: This is all about sharing the value or the content of research inside and outside Vizzuality. You might be working on proposal writing, writing blog posts or speaking at conferences and in front of potential or current clients, to share your insights and knowledge with the wider community.
  • Impact assessment: You are able to use a range of tools and methods to track the impacts and success of your research practice or of our products, and then make recommendations to improve them (e.g. Google Analytics). 

We are a Self-Managed Organisation: Below you will find some characteristics that make people successful in an organisation like ours:

  • Motivation: The ambition to excel in the pursuit of unselfish, collective goals; deep personal humility and a focus on self improvement.
  • Curiosity: The instinct to seek new experiences, knowledge and feedback with an openness to learning and change.
  • Insight: The ability to gather and make sense of information that suggests new possibilities.
  • Engagement: The capacity to use emotion and reason to communicate a persuasive vision and connect with people.
  • Determination: The ability to fight for difficult goals despite challenges.

4. These are some of the things you will be doing and achieving in your first year at Vizzuality

Most of your time will be spent working on a selection of our projects. You’ll be present when we conceptualise projects, making sure we’re building concepts and proposals that respond to the needs of potential or existing users. You’ll then bring that thinking into the initial discovery and through to final delivery, in collaboration with our designers, developers and scientists. You will work closely with the team and our clients, and at points facilitate group discussions with them to reach the best solution possible. At each stage you’ll be leading the planning, execution and communication of appropriate activities (e.g. recruiting, interviews, discussing designs, usability testing...) to add value to our projects through User Research. 

This position will require you to juggle creativity with pragmatism. You will be working on several projects at the same time, and find out the best ways to carry out research or communicate insights. At times when the activity on projects will be quieter, we will encourage you to explore other domains of your interest (communications, design, internal initiatives…).

In 1 month. 

  • You will get to know your colleagues and some of our partners and clients. 
  • The “Research & Design” team will show you our workflows and project’s lifecycle. With the support of your peers you will get hands-on exposure to a couple of projects and will help them with the different challenges and opportunities.
  • Depending on the project need, you could be working with the other User Researcher or other team members in drafting the best research approach, carrying out research (mostly remote), all the way through presenting the final insights to the team.

In 6 months.

  • You will have a solid understanding of the project’s lifecycle and company’s culture. 
  • You will be in charge of a couple of projects in maintenance status and gradually become the main User Researcher of new ones supported by the other User Researcher. 
  • You will participate in workshops, create strong research strategies and do deep analyses to ensure the rest of the team has access to the best insights.

In 1 year.

  • You will be actively participating in internal initiatives to help the “Research & Design” team flourish and improve the company's processes. 
  • You will be the main User Researcher of new projects. You will take ownership of your work and responsibility from conceptualization through completion, every step of the way partnering with a multidisciplinary team. 

5. Compensation, Benefits & Growth “This is what you get when you join Vizzuality”

Our compensation and benefits are part of a great career opportunity with the potential for you to grow and work in something with a massive transformational purpose. So if you really care about the real-world impact of your work and are inspired by our mission to transform the world, we can offer you:

Compensation & Benefits:

  • A competitive salary. We are offering between 25 - 35K Euros. This range is only an indication and we will agree your final salary together based on your specific experience. 
  • A yearly bonus up to 10% of the salary, depending on the company's performance and your own.
  • If you are based in Spain or Portugal, you will get Health & Dental Insurance subsidised by the company.
  • Mental health support via Spill, our third party provider, to connect you with qualified counsellors and curated resources.
  • 22 Holiday Days + 1 Day for your birthday.

Work and Personal Life Integration:

  • We have a remote-friendly culture with teammates located across four countries and 10 cities. We run all our meetings online, and create opportunities for the online experience to be better every day.
  • We offer a flexible work environment and flexible hours, and as long as you do what you have to do, meet your objectives and coordinate accordingly with your team, we are not so worried if you work at the office, in a coffee shop, on your sofa at home, or at the beach!

Learning and working on new and interesting things is fun so we offer many opportunities to do so:

  • A training allowance of 1300 €/year for courses, workshops, conferences or meetups of your choice, including travel and lodging.
  • Get your hands on cool technology and applications to do your work, communicate, and build great things.
  • You will work alongside a talented team of engineers, designers, and scientists with multiple backgrounds and skills.
  • Peer mentoring.
  • You will have the freedom to design a career path that suits your interests and growth needs.
  • Support for giving talks and contributing to open source projects/initiatives that align with Vizzuality.

6. Recruitment Process Overview

Do you have what it takes to change the world? If after reading the description of the role, you like our culture and you believe you have what it takes to join Vizzuality, please send us your application. 

This is how the recruitment process looks like and also some suggestions for you to include and consider in your application.

Basic Requirements:

  • Having a legal permit to work in Spain/Portugal/UK is mandatory and required, so make sure to state and confirm you are eligible to work in one of our offices. 
  • In other words, even if you match all requirements for the role and have the best skills, if you don't have the legal permit to work in one of our offices, we won't be able to include you in the recruitment process.

Application: 8th to 21st June

  • Send us your CV and Cover Letter, explaining why you would like to work with us and what you can bring to the team. 
  • Please include any samples of your work and projects you find relevant to the offer. 
  • Fluent English is really important to us, so if it’s not your first language please demonstrate your abilities in your CV and Cover Letter.

First Screener: 28th June - 2nd July

  • This is a 60 minute informal interview so you can get to know a bit better the company, our culture and ask any questions about the role and our ways of working. 
  • From our side, we are interested in understanding more about what you are looking for and what you care about.

Challenge: 5th - 11th July

  • We will invite you to complete an assignment to get a better understanding of your research skills, the way you organize your ideas, and also how you would go about sharing your work and insights with the world.
  • We will send you via email an assignment for you to prepare, and then we will ask you to send us your ideas back in 1 week.

Interview: 19th - 23rd July

  • You will be meeting with a few of us and we will deep-dive into your experience, skills and past projects.. You will have the space to share more about the way you work, reason and solve problems. 
  • This will be another opportunity for you to ask us questions about the role and the company.

Thank you for your interest in employment with Vizzuality.

Vizzuality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Thank You

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  • Location
    Remote, (Spain, Portugal or UK)
  • Employment Type
  • Minimum Experience
  • Compensation
    25K - 35K Euros (Depending on experience)